Support
Let’s get your licence working
Tell us what you are seeing and a member of our own team picks it up. Email is answered 24 hours a day, every day; the phone line is open 08:00 – 18:00 UK time. Please include the exact error message or code — that is usually what lets us fix it in one reply.
Open a ticket
If you have already ordered, your order number lets us pull up the exact licence in seconds — please add it. If you have not ordered yet and simply want to ask a question before buying, leave it blank: the form will still send.