Delivery & Shipping Policy

Last updated: 17 October 2026

Everything sold by PRO SOFTWARE KEY LTD is a digital software licence, delivered by email. There is no disc, no box and no packaging, nothing is posted to you, and there is nothing for you to collect or sign for.

1. What you receive

As soon as your payment clears, we email you:

  • your product key;
  • the official download link for the software, which points to the software vendor’s own website rather than to a file hosted by us; and
  • step-by-step installation and activation instructions written for the exact product you bought.

If your order contains more than one licence, every key is in the same email, each one labelled with the product it belongs to.

2. When you receive it

Delivery is automated and runs as soon as your payment is confirmed. In normal conditions your email arrives within a few minutes, and in almost every case within 30 minutes.

We quote 30 minutes rather than “instantly” on purpose. Almost every order is faster than that, but email does not always travel instantly — a receiving mail server can hold a message for a few minutes before it appears in your inbox, and that part is outside our control. Thirty minutes is a promise we can keep rather than one that sounds better.

Occasionally an order takes longer than that, and there is one other reason besides email: a payment can need an extra verification check by our payment provider before it clears. That check is not ours and we cannot speed it up. If that happens, your order is not lost. Your key is sent the moment the payment clears, and you can contact us at any time for an update.

3. Where it is sent

Your key is sent to the email address you entered at checkout. That address is the delivery address for your order, so please check it before you pay.

If you realise you have mistyped it, contact us straight away with your order number and the correct address and we will resend. We will not send your licence to a different address from the one on the order without first confirming that the request has come from you.

4. No delivery charges, and no taxes or duties on delivery

There are no shipping fees, no handling fees and no administrative charges. The total you see at checkout is the total you pay.

Because nothing physical crosses a border, there are no customs charges, no import duties and no courier fees to pay on arrival, wherever in the world you are.

5. If your email has not arrived

  1. Check your spam or junk folder first. This is where the email is in the large majority of cases, because it contains a long alphanumeric key and a download link, which some filters treat as suspicious.
  2. Search your mailbox for prosoftwarekey or for your order number, in case it has been filed automatically.
  3. Open your order on the website. Go to Track your order and enter your order number and the email address you used at checkout. Your key, your downloads and the setup steps are all there, with no account needed. If you created an account, they are also under My account.
  4. Contact us. If 30 minutes have passed and it is still not there, email contact@prosoftwarekey.com or open a support ticket with your order number and we will resend it. Email is answered 24 hours a day, every day.

If we cannot deliver your key at all, you are entitled to a full refund under our Refund and Return Policy. You are never left having paid for something you did not receive.

6. Keeping your key: where it lives, and for how long

Your email is the lasting copy. The order email contains your licence key and the full setup steps, and it does not expire. Keep it, or save the key somewhere of your own.

Track your order works at any time, with or without an account. Go to Track your order, enter your order number and the email address you used at checkout, and your order opens with the key, the downloads and the setup steps. No account is needed.

If you created an account at checkout, your keys also stay under My account for as long as that account exists. Most orders here are placed as a guest, so this applies only if you chose to create one.

The order confirmation page is temporary. The page you land on straight after paying — the one showing your order and your key — closes 7 days after your order is completed, and after that it shows nothing. That is deliberate: that link opens without a password, so leaving it live forever would mean anyone who ever saw the URL could read your licence key. Please do not rely on a bookmark to it. Use the email, or Track your order.

7. Where we deliver

We deliver worldwide. Because delivery is by email, your location makes no difference to how long it takes or what it costs.

Some software licences carry region or language restrictions set by the software vendor, not by us. Where a product has such a restriction, it is stated on that product’s page. If you are buying from outside the United Kingdom and are not sure whether a product suits your region, ask us before you order and we will check for you.

8. Support and contact

PRO SOFTWARE KEY LTD · Company number 17229557, registered in England and Wales · Registered office: 128 City Road, London EC1V 2NX, United Kingdom. We trade online only; the registered office is not a collection point.

This policy should be read together with our Terms of Service, Refund and Return Policy and Payment Policy.