Terms of Service

Last updated: 17 October 2026

These terms govern your use of prosoftwarekey.com and every purchase you make from us. By using this website or placing an order, you agree to them. Nothing in these terms removes or limits any right you have under UK consumer law.

1. Who you are buying from

Legal entity: PRO SOFTWARE KEY LTD
Company number: 17229557, registered in England and Wales
Registered office: 128 City Road, London EC1V 2NX, United Kingdom
Email: contact@prosoftwarekey.com
Phone: +44 7988 028825

We trade online only. 128 City Road is our registered office and not a retail address, so please contact us by email or phone rather than in person. Our filings are public and can be checked on the Companies House register.

2. What we sell

Everything on this website is a digital software licence key. There is no physical product, no disc and no packaging, and nothing is posted to you.

We are an independent reseller of software licences. We are not Microsoft, we do not act on Microsoft’s behalf, and we are not authorised to vary or extend any term of the software vendor’s own licence agreement. Where we hold a partner or reseller status, it is published by that vendor in its own public directory and you are welcome to verify it.

3. Delivery

Once your payment has cleared, we email your product key, the official download link and step-by-step installation instructions to the email address you gave at checkout. Delivery is normally complete within a few minutes, and in almost every case within 30 minutes. Occasionally a payment needs an extra verification check by our payment provider before it clears, in which case your key is sent as soon as that check completes.

If 30 minutes have passed and nothing has arrived, check your spam or junk folder first, then contact us with your order number and we will resend it. Email is answered 24 hours a day, every day.

There are no delivery charges, no handling fees and no administrative charges of any kind.

4. Licences: what you get, and for how long

What a licence gives you depends on the product, so the product page is where the detail lives. Every product page on this website states:

how long the licence lasts — either permanent, or a fixed period such as one year;
how many devices it covers; and
whether it can be moved to another device later.

If any of those three is not clear to you before you buy, ask us and we will tell you in writing before you spend anything.

“Lifetime” and “permanent”. Where we describe a licence as permanent or lifetime, we mean one thing only: the licence itself does not expire and there is nothing to renew. It does not mean lifetime support from the software vendor, and it does not mean the software will keep receiving updates forever. Every version of every product has a date on which its vendor stops supporting it. Where the vendor publishes that date, the product page states it. For example, Microsoft ended support for Windows 10 on 14 October 2025, and our Windows 10 product pages say so above the price.

Fixed-term licences. Some software is licensed for a set period rather than permanently. Where that is the case, the product page says so, states the length of the term, and the price shown is the price for that full term.

Licence type. Software vendors issue licences through different channels, and they do not all behave the same way. Where a product page states a licence type, this is what those terms mean:

A retail licence can usually be linked to your vendor account and moved to a different device later, provided you remove it from the first device before activating the second.
A volume licence is issued per device under the vendor’s commercial licensing terms, is not linked to a personal account, and is not transferable in the same way.

Number of devices. Unless a product page says otherwise, each key activates one device.

Transfers. If you are replacing a device, contact us first with your order number and we will tell you exactly where you stand with the licence you bought, before you do anything you cannot undo.

The vendor’s agreement governs the software. Your use of the software is subject to the end-user licence agreement of the software vendor. Those rights come from the vendor, not from us. Your rights against us — as the seller — are set out in these terms, in our Refund and Return Policy, and in UK consumer law.

5. Prices, currency and payment

Our prices are set in British Pounds (GBP). You may view the shop in Euro or US Dollars using the currency switcher.

The total shown to you on the checkout page, in the currency shown, is the amount that will be charged. The price never increases between your basket and your payment. There are no hidden fees, no surcharges and no mandatory extras.

If your card or account is held in a different currency, your bank or card issuer may apply its own exchange rate or a foreign transaction fee. That is between you and your bank, and we receive no part of it.

Your payment method is charged immediately when you place the order. Payments are processed by WooPayments, a PCI DSS compliant processor built on Stripe infrastructure, over an SSL/TLS encrypted connection. We never see or store your full card details.

Full detail is in our Payment Policy.

6. Your order, and when the contract is made

Placing an order is an offer to buy. The contract between us is formed when we send you the email containing your product key.

We may decline an order, and will refund you in full if payment has already been taken, where:

we reasonably suspect fraud or unauthorised use of a payment method;
the product was listed in error, or listed at an obviously incorrect price;
we cannot supply the product; or
supplying you would breach the software vendor’s terms or the law.

If a price was wrong, we will tell you before taking the order any further and give you the choice of buying at the correct price or cancelling for a full refund. We will not take more money from you than the price you were shown.

7. Cancellation and refunds

Our full terms are in the Refund and Return Policy, which forms part of these terms. In summary:

Unused key, 30 days, any reason. If the licence key has not been activated, redeemed or used, you may have a full refund within 30 days of purchase. You do not have to give a reason, and changing your mind counts. This is a voluntary commitment we make on top of your legal rights.
Faulty or invalid key. If a key is rejected by the vendor’s activation servers, blocked, revoked, reported as already redeemed when it reaches you, or does not match the product described, contact us. We will try to resolve it with you first. If we cannot, you choose between a free replacement key or a full refund.
A failed activation attempt is not use. If you tried to activate a key and it did not work, you have not used it, and the paragraph below does not apply to you.
Keys you have activated. A key you have successfully activated or redeemed is considered used and is not eligible for the 30-day refund above. This does not affect your statutory rights where there is something wrong with the key.
No fees. There are no restocking, handling or administrative charges on any refund. Refunds are returned to the original payment method, in the original currency.

Your statutory right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 a consumer buying online normally has 14 days to cancel without giving a reason. For digital content supplied before those 14 days are up, that right is lost only once all three of the following have happened: you gave express consent for supply to begin straight away, you acknowledged that you would lose the right to cancel, and supply actually began. You give that consent by ticking the box at checkout, and we confirm both back to you in your order email, as the Regulations require. If we have not yet begun supplying your key, your cancellation right is unaffected.

If the digital content is faulty. Under the Consumer Rights Act 2015 digital content must be of satisfactory quality, fit for purpose and as described. Where it is not, you have the right to repair or replacement and, where that is impossible or we fail to provide it, to a reduction in price, which may be a reduction of the full amount paid. Any such refund is made without undue delay and in any event within 14 days of our agreeing that you are entitled to it.

8. Our activation guarantee

Every key is checked against the software vendor’s own activation servers before we send it. If a key will not activate and our support team cannot resolve it with you, you are entitled to a free replacement key or a full refund, whichever you prefer. This commitment applies for 30 days from the date of purchase and is given in addition to your statutory rights, not instead of them.

9. Support

Email contact@prosoftwarekey.com or open a support ticket — answered 24 hours a day, every day. Usually within the hour, always within 24 hours.
Phone +44 7988 028825 — 08:00 to 18:00 UK time, every day of the week.

Support covers download, installation and activation of the products we sell, at no extra cost. Including your order number lets us find your licence immediately.

10. Choosing the right product, and your responsibilities

Compatibility. Please check that the product you are about to buy will work on your device before you order. Each product page lists the operating system, the hardware requirements and the platform the licence is for. The most common mistakes are buying the Mac version instead of the Windows one, and buying Windows 11 for a computer that does not meet its hardware requirements.

If you are not certain, ask us before you buy. Send us the model of your computer or a screenshot of your system information and we will tell you which product you need. We would rather spend two minutes helping you choose than sell you the wrong thing — and if the wrong thing does get bought and the key is still unused, our Refund and Return Policy lets you exchange it or have your money back.

Accurate information. You agree to give accurate purchase and account information, and in particular a working email address, because that is where your key is sent. We are not able to deliver to an address that does not exist.

Acceptable use. You agree not to resell, redistribute, duplicate or commercially exploit the keys you buy from us, or any part of this website, without our written permission, and not to use our products or website for any unlawful purpose.

11. Fraud prevention and chargebacks

Like any online shop, we take reasonable steps to protect both of us against fraudulent transactions.

Where an order shows signs of fraud or unauthorised use of a payment method, we may pause it and contact you before the key is sent. If that happens we will tell you what we need and why. If we are not able to satisfy ourselves that the order is genuine, we will cancel it and refund the payment in full — you are never left out of pocket because we declined an order.

If something is wrong with your order, please talk to us first. A chargeback raised with your bank before you have contacted us usually takes weeks to resolve and leaves us unable to help you in the meantime. Almost every problem we see — a key that will not activate, an email that has not arrived, the wrong edition bought by mistake — is fixed the same day by email, and our Refund and Return Policy already gives you a replacement or your money back in those situations.

Where a chargeback is raised in circumstances we believe to be dishonest, for example after a key has been successfully activated and is in use, we may provide the activation record to the payment provider as part of their dispute process, and we may decline future orders from the same account. We will always set out our position to you in writing first.

12. Website availability and accuracy

We work to keep product information, prices and availability accurate and up to date. Occasionally something may be wrong or out of date, and section 6 explains what happens then.

We do not promise the website will be available without interruption. We may change, suspend or withdraw any part of it, and we may change these terms. The version published on this page at the time you place your order is the version that applies to that order.

13. Trademarks

Microsoft, Windows and Office are trademarks of Microsoft Corporation. All other product names, logos and brands are the property of their respective owners and are used on this website for identification purposes only. Pro Software Key LTD is an independent reseller and is not affiliated with, endorsed by or sponsored by those companies beyond any reseller relationship we hold and publish.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from your use of our website or products.

Nothing in these terms excludes or limits our liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, for breach of the terms implied by the Consumer Rights Act 2015, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, your statutory rights are unaffected by anything in this section.

15. Complaints

If something has gone wrong, tell us first at contact@prosoftwarekey.com. We aim to resolve every complaint within 14 days, and we will tell you the outcome and our reasons. If you are unhappy with how we have handled it, say so and we will look at it again.

16. Governing law

These terms and any contract between us are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident elsewhere, you keep the benefit of any mandatory consumer protection rules of your country of residence, and you may be entitled to bring proceedings there.