Refund and Return Policy

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Last updated: 29 July 2026

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At Pro Software Key LTD, customer satisfaction is our top priority. We stand behind our products and offer a 100% Activation Guarantee: if a key we sold you cannot be activated and we cannot fix it, you get a replacement or your money back. We provide a 30-day return and refund window from the date of purchase under the conditions below.

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What counts as a defective key

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A key is considered defective if it is rejected by the official activation servers of the software vendor (Microsoft, Adobe or Kaspersky), is reported as already in use, or is blocked, and our technical support team is unable to resolve the problem with you.

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Conditions for a refund or replacement

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  • Defective keys: If a product key fails to activate, contact our 24/7 technical support team first. Our experts will assist you in resolving the issue.

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  • Resolution: If the issue cannot be resolved, we will issue a free replacement key or a full refund — your choice.

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Your right to cancel (UK Consumer Contracts Regulations 2013)

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You have a statutory right to cancel your order within 14 days of purchase without giving any reason, provided the product key has not yet been delivered or revealed to you. By completing your purchase you expressly consent to immediate delivery of the digital content and acknowledge that, once the key has been delivered and revealed, you lose the statutory right to cancel. This does not affect your rights in respect of defective products, which remain fully protected under the Consumer Rights Act 2015.

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Non-refundable situations

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  • Product keys that have already been successfully activated and used, unless they are defective.

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  • Purchases made by mistake (e.g. buying the wrong edition or platform) where the key has already been revealed. Please contact support anyway — where the key has not been activated we will always try to help, for example with an exchange or store credit.

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How to request a refund

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Contact us with your order number and details of the issue:

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Refund processing time

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Approved refunds are issued to your original payment method within 2 business days of approval. Depending on your bank or card issuer, the funds typically appear in your account within 5–10 business days. We will confirm by email when your refund has been processed.

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Nothing in this policy affects your statutory rights as a consumer.